Privacy Statement

Back Into Osteopathy is committed to providing you with the highest level of service. This includes protecting your privacy. The Privacy Act 1988 sets out a number of principles concerning the protection of your personal information. The Privacy Act requires us to communicate certain information to all our members. We recommend that you keep this information for future reference.

Your Personal Information

Personal information held by Back Into Osteopathy may include your name, date of birth, current home address, home phone number, mobile phone number, email address, occupation, emergency contact details including name, relationship and contact number, medical history, medications and GP name and contact details. If you choose not to provide personal information, we may not be able to provide you with the services you require or the level of service with which we pride ourselves.

How we collect your personal information

We collect personal information in a number of ways, including:

  • On your completed patient information form when you first arrive at the clinic
  • From your GP via fax or email of relevant medical tests and scans
  • From imaging centres via fax or email of relevant scans you have received

How we use your personal information

Your personal information may be used to:

  • Understand your medical history and health based on your age and other medical details provided
  • Have access to your close contact in case of emergency
  • Access medical and imaging records with your name and date of birth
  • Make informed decisions in regards to the service we provide you, based on the medical history you provide us
  • Send you confirmations, updates, or reminders regarding your appointment.
  • Send you in-house marketing communications (e.g. updates, promotions, or news about our services), which you can opt out of at any time. We will never share your contact details with inappropriate third parties.

Use of AI transcription tools

Our practitioners may use an AI transcription service to record dialogue during your appointment, for record-keeping purposes. Audio recording is for transcription services only and is not kept after your session is over. Treatment notes generated using AI transcript are kept in accordance with Australian Health Privacy Law, as are all treatment notes kept by our practitioners. If you would like to know more, or prefer transcription services not to be used during your appointment, please raise this with your practitioner at the beginning of your appointment.

When we disclose your personal information

For the purposes set out under “How we use your personal information”, we may disclose your personal information to organisations outside of Back Into Osteopathy. The parties to whom we may disclose information include:

  • Your general practitioner in regards to our assessment, treatment and management and requesting further opinion
  • Your contact details when referring to radiology or other healthcare professionals
  • Professional third parties such as WorkCover, TAC and DVA
  • Outsourced IT and accountancy providers, who help us administer our member management functions
  • The Osteopathy Board of Australia
  • AHPRA medical board in requested auditing

Help us ensure we hold accurate information

Back Into Osteopathy takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends on the information that you provide. That’s why we recommend that you:

  • Let us know if there are any errors in your personal information
  • Keep us up-to-date with changes to your personal information

You can access your personal information

You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please contact us. You may be required to put your request in writing for security reasons.

Back Into Osteopathy reserves the right to charge a fee for searching and providing access to your information to recover administrative costs.

Security of your personal information

Back Into Osteopathy takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. Back Into Osteopathy has in place generally accepted standards of technology and operational security in order to keep your personal information safe. Only authorised staff, contractors or office bearers may access your personal information for approved purposes. We have policies in place to reasonably ensure your personal information is kept safe.

Contact

If you have any queries, please contact Back Into Osteopathy:

Last updated: 6 July 2025

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Who we are

Suggested text: Our website address is: https://backintoosteopathy.com.au.

Comments

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.